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Introduction
This Cancellation & Refund Policy outlines the procedures for canceling orders and requesting refunds from Adhiraj Industries.
Cancellation
You can cancel your order at any time before it has been shipped. To cancel your order, please contact us at [email protected] or call us at [phone number]. If your order has already been shipped, you will not be able to cancel it.
Refunds
If you are not satisfied with your purchase, you may request a refund within 5 business days of receiving your order. To request a refund, please contact us at [email protected] or call us at [phone number]. We will require a copy of your order confirmation and a reason for your return.
Conditions for Refunds
Refunds will be issued in the following cases:
- If you cancel your order before it has been shipped.
- If you return the product in its original packaging and in resalable condition.
- If the product is damaged or defective.
Refunds will not be issued in the following cases:
- If you open or use the product.
- If the product is damaged by the user.
- If the product is returned after 5 business days of receiving your order.
Processing Refunds
Once we have received your returned product and verified that it meets the conditions for a refund, we will process your refund within 5 business days. Refunds will be issued to the original payment method.
Shipping Charges
Shipping charges will not be refunded for canceled or returned orders.
Gateway and Delivery Charges
If a product is returned and a refund is issued, the customer will not be charged any gateway or delivery charges.
Damaged Products
If a product is damaged during shipping, please contact us immediately at [email protected] or call us at [phone number]. We will require a copy of your order confirmation and a photo of the damaged product. We will then work with the shipping carrier to file a damage claim.
Contact Us
If you have any questions about our Cancellation & Refund Policy, please contact us at [email protected] or call us at [phone number].